Extracts from letters of complaint to the local council...............
"This is to let you know that our lavatory seat is broken and we can't get BBC2........."
"I request permission to remove my drawers in the kitchen................."
"50% of the walls are damp, 50% have crumbling plaster and the rest are plain filthy..........."
"The bedroom is damp; we have two children and would like a third so could you please send a man round to do something about it?..........."